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Thank you, Dean Chon, for the perfect closing remarks for IMPACT2022! has closed, and we wish to take this opportunity...
19/11/2022

Thank you, Dean Chon, for the perfect closing remarks for IMPACT2022!

has closed, and we wish to take this opportunity to thank our sponsors, our friends and partners, and everyone who has helped make this conference a success. Last but not least, we’d like to offer our thanks to all of you delegates, joining us today from different parts of the world. We hope you have all enjoyed the conference and benefited from the discussions and exchange.

See you at the next conference!

Immediately following the Panel Session, Parallel Session III on “Consumer Behaviour” and Parallel Session IV on “Organi...
19/11/2022

Immediately following the Panel Session, Parallel Session III on “Consumer Behaviour” and Parallel Session IV on “Organisational Behaviour and Resident Behaviour” were held.

Joining Session III were Dr Neil LI who gave his insights on “Is a picture worth a thousand words? Understanding the role of review photo sentiment and text-photo sentiment disparity using deep learning algorithms”; Dr Richard QIU who spoke on “The Myth of Contactless Hospitality Service: Customers’ Willingness to Pay”; Dr Anyu LIU who shared his views on “Social distancing, trust and postCOVID-19 recovery”; and Prof Basak DENIZCI GUILLET who delivered a speech on the topic of “The joint influence of the timing and framing of an online upselling message on consumer perceptions: the roles of construal level and reactance”.

Parallel Session IV featured Dr Crystal SHI who shared her views on “Beyond the workday: The effect of daily customer interpersonal injustice on hotel employee experiences after work and the next day”; Dr Yitong YU who delivered a speech on the topic of “It's not just the victim: Bystanders' emotional and behavioural reactions towards abusive supervision”; Dr Maxime WANG who gave his perspectives on “An implicit leadership theory lens on leader humility and employee outcomes: Examining individual and organizational contingencies”; Dr Vincent TUNG and Dr Serene TSE who shared their views on “Understanding residents’ attitudes towards tourists: Connecting stereotypes, emotions and behaviours”.

Thank you for your wonderful and insightful sharing!

At Parallel Session I “Smart Hospitality and Tourism Technologies”, Dr Hailey SHIN spoke on the topic of “Redefining lux...
18/11/2022

At Parallel Session I “Smart Hospitality and Tourism Technologies”, Dr Hailey SHIN spoke on the topic of “Redefining luxury service with technology implementation: the impact of technology on guest satisfaction and loyalty in a luxury hotel”; Dr Faye HAO shared with us her views on “Contactless service in hospitality: bridging customer equity, experience, delight, satisfaction, and trust”; Dr Abbie-Gayle JOHNSON delivered a speech entitled “Why are smart destinations not all technology-oriented? Examining the development of smart tourism initiatives based on path dependence”; and Dr Catherine CHEUNG shared her insights on “Are Prior Smart Hotel Visiting Experience and Personal Innovativeness Critical to Future Visit Intention?”.

“Firm Performance and Tourism Development” was the theme of Parallel Session II. Joining us we had Dr Michael LIN who gave his perspectives on “Firm Performance During a Crisis: Effects of Adhocracy Culture, Incremental Product Innovation, and Firm Size”; Dr Jinah PARK who spoke on “A Model for Cross-border Tourism Governance in the Greater Bay Area”; Dr Linda WOO who shared her views on “The asset-light business model and firm performance in complex and dynamic environments: The dynamic capabilities view”; and Dr Qu XIAO who delivered a speech entitled “What drives cross-border acquisitions of hotel companies based in an emerging economy? A study on Chinese hotel corporations”.

Big thanks to faculty members for their inspirational sharing!

Chaired by Dr Pearl Lin and Dr Nicholas Thomas, featured a Panel Discussion on the topic “Embracing the New Normal”....
18/11/2022

Chaired by Dr Pearl Lin and Dr Nicholas Thomas, featured a Panel Discussion on the topic “Embracing the New Normal”.

Joining the discussion face-to-face were panellists from the hospitality and tourism industry, including Mr Martin Donovan, Publisher, MIX; Mr Tasos Kousloglou, CEO, Hotel Division, Sun Hung Kai Properties Ltd.; Ms Winnie Woo, General Manager, The Mariners; Ms Katy Fok, Director of Human Resources, Regent Hong Kong; and Mr John Lui, Brand and People Director APAC, Pizza Express.

Our thanks go to our honoured guests who shared their valuable time and insights with us!

Following the opening ceremony, we’re privileged to have with us distinguished guests from both the industry and academi...
18/11/2022

Following the opening ceremony, we’re privileged to have with us distinguished guests from both the industry and academic at the Opening General Session who shared their insights on the topic of “Embracing the Changes in the Post-pandemic Era”.

Joining us at the session were Dr Jennifer CRONIN, Former President, Wharf Hotels, and Chairman of SHTM Advisory Committee, who spoke on the topic of “Vision for Change”; Mr Steve HOOD, Conference Co-Chair, SVP of Research, STR and Director of SHARE Center, who delivered a speech entitled “Hotel Industry in Post-Pandemic Era”; Prof Billy BAI, SHTM Visiting Chair Professor, who shared his perspectives on “Industry Transformation Toward New Normal”; and Mr Dane CHENG, Executive Director of Hong Kong Tourism Board, who gave a speech entitled “Together Towards New Horizons”.

We’d like to offer our sincere thanks to our distinguished guests who joined us in the discussion!

With warm welcome from our President Prof Jin-Guang Teng, our Dean Prof Kaye Chon and Ms Elizabeth Winkle of , was su...
18/11/2022

With warm welcome from our President Prof Jin-Guang Teng, our Dean Prof Kaye Chon and Ms Elizabeth Winkle of , was successfully kicked off this morning. We’re pleased to welcome and greet participants from all over the world, attending the conference both onsite and online.

After months of preparation for , we’re thrilled that the conference will finally kick off tomorrow! Here is the billbo...
17/11/2022

After months of preparation for , we’re thrilled that the conference will finally kick off tomorrow! Here is the billboard of the conference behind the scenes!

Please stay tuned for the exciting event as we have more to share!

1 day to go!Register for IMPACT2022 before it closes at 23:59 (GMT+8) on 17th November 2022.Seize the opportunity to dis...
17/11/2022

1 day to go!
Register for IMPACT2022 before it closes at 23:59 (GMT+8) on 17th November 2022.
Seize the opportunity to discuss global industry trends, explore creative pathways, and develop strategic frameworks towards sustainable practices and the revitalisation of the industry.

Register NOW!
Registration Information: https://www.impactshtm.com/registration
Registration Link: https://hkpolyushtm.asia.qualtrics.com/jfe/form/SV_3gzBcz7FBafv1Ea

Or go to our link in bio!

Event Information
Date: 18 November 2022 (Friday)
Time: 09:00 – 17:45
Venue: SHTM, PolyU, Hong Kong

For enquiries, please contact: [email protected]

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2 days to go!Register for IMPACT2022 before it closes at 23:59 (GMT+8) on 17th November 2022.Seize the opportunity to di...
16/11/2022

2 days to go!
Register for IMPACT2022 before it closes at 23:59 (GMT+8) on 17th November 2022.
Seize the opportunity to discuss global industry trends, explore creative pathways, and develop strategic frameworks towards sustainable practices and the revitalisation of the industry.

Register NOW!
Registration Information: https://www.impactshtm.com/registration
Registration Link: https://hkpolyushtm.asia.qualtrics.com/jfe/form/SV_3gzBcz7FBafv1Ea

Or go to our link in bio!

Event Information
Date: 18 November 2022 (Friday)
Time: 09:00 – 17:45
Venue: SHTM, PolyU, Hong Kong

For enquiries, please contact: [email protected]

Like and follow our social media platforms for more updates.

Facebook: SHTMConferences
LinkedIn: SHTMConferences
Instagram: SHTMConferences
Twitter: SHTMConferences

3 days to go!Register for IMPACT2022 before it closes at 23:59 (GMT+8) on 17th November 2022.Seize the opportunity to di...
15/11/2022

3 days to go!
Register for IMPACT2022 before it closes at 23:59 (GMT+8) on 17th November 2022.
Seize the opportunity to discuss global industry trends, explore creative pathways, and develop strategic frameworks towards sustainable practices and the revitalisation of the industry.

Register NOW!
Registration Information: https://www.impactshtm.com/registration
Registration Link: https://hkpolyushtm.asia.qualtrics.com/jfe/form/SV_3gzBcz7FBafv1Ea

Or go to our link in bio!

Event Information
Date: 18 November 2022 (Friday)
Time: 09:00 – 17:45
Venue: SHTM, PolyU, Hong Kong

For enquiries, please contact: [email protected]

Like and follow our social media platforms for more updates.

Facebook: SHTMConferences
LinkedIn: SHTMConferences
Instagram: SHTMConferences
Twitter: SHTMConferences

A BIG SHOUT OUT to our sponsors and supporters for the IMPACT2022 Conference. We would like to extend our special apprec...
14/11/2022

A BIG SHOUT OUT to our sponsors and supporters for the IMPACT2022 Conference. We would like to extend our special appreciation to our special sponsors, Hong Kong Tourism Board Discover Hong Kong and New World Development Company Limited 新世界集團 New World Group for your continued support and assistance for our upcoming event!

Just FOUR More Days!

Register NOW!
Registration Information: https://www.impactshtm.com/registration
Registration Link: https://hkpolyushtm.asia.qualtrics.com/jfe/form/SV_3gzBcz7FBafv1Ea

Event Information
Date: 18th November, 2022
Venue: SHTM, PolyU, Hong Kong

Please feel free to contact us if you have any enquiries. Link: [email protected]

Like and follow our social media platforms for more updates.

Facebook: SHTMConferences
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Twitter: SHTMConferences

5 days to go!Register for IMPACT2022 before it closes at 23:59 (GMT+8) on 17th November 2022.Seize the opportunity to di...
13/11/2022

5 days to go!
Register for IMPACT2022 before it closes at 23:59 (GMT+8) on 17th November 2022.
Seize the opportunity to discuss global industry trends, explore creative pathways, and develop strategic frameworks towards sustainable practices and the revitalisation of the industry.
Register NOW!
Registration Information: https://www.impactshtm.com/registration
Registration Link: https://hkpolyushtm.asia.qualtrics.com/....../SV......
Or go to our link in bio!
Event Information
Date: 18 November 2022 (Friday)
Time: 09:00 – 17:45
Venue: SHTM, PolyU, Hong Kong
For enquiries, please contact: [email protected]
Like and follow our social media platforms for more updates.
Facebook: SHTMConferences
LinkedIn: SHTMConferences
Instagram: SHTMConferences
Twitter: SHTMConferences

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