19/06/2024
Dear Valued Customers,
When loading groupage containers, we always pay the shipping freight to the shipping line upfront. We kindly request your cooperation in settling duty payments to us promptly. Our operations involve daily loading, and timely payments are crucial for efficient processing upon the container's arrival at Tema port. Delays in payment can disrupt our workflow and affect subsequent containers.
If you are unable to cooperate as part of our team, we regretfully request that you refrain from using our services in the future. Delays caused by outstanding customer payments hinder our ability to clear shipments promptly, as funds are tied up.
We appreciate customers who consistently meet their payment obligations promptly. To those who encounter difficulties, we urge you to prioritize settling payments to facilitate the timely release of goods from our Ghana warehouse. Failure to comply may result in termination of our business relationship.
Additionally, please note that our Ghana warehouse needs space to offload containers promptly. Goods left unclaimed for extended periods without communication may be subject to auction. We regret any inconvenience caused but must take necessary steps to manage our operations effectively.
Thank you for your understanding and cooperation. We aim to improve our services continually.
Best regards,
NBC-TINA
