20/08/2026
Today, we're proud to announce the launch of Touchbase, our new Transport Management System and one the biggest technology investments in our seventy-year history.
Developed entirely by our in-house team, Touchbase has been engineered around the way Browns moves freight, connecting our customers, drivers, warehouse teams and operations through one technology platform.
For our customers, that means a completely new Customer Portal with:
→ Real-time pricing and online freight management
→ Live consignment tracking and two-hour delivery ETAs
→ Photo proof at both collection and delivery
→ Instant access to PODs, invoices and documents
→ Faster bookings with presets, imports and integrations
→ Live performance reporting and operational trend insights
→ Self-service access to information whenever it's needed
Behind the scenes, Touchbase connects every stage of a consignment’s lifecycle from booking and collection through to final delivery, giving our teams and customers access to the same information as freight moves through our operation.
It also gives us something we've never had before: ownership of the technology at the heart of our business.
When our customers need something new, we can build it. When our teams find a better way of working, we can develop it. And as Browns grows, Touchbase can grow with us.
Touchbase marks a new chapter for Browns. One where the technology behind our operation is built around our customers, our people and the way we move freight.
Meet Touchbase 👇
https://brownsdistribution.co.uk/media-hub/introducing-touchbase
