Stagecoach

15/10/2026

Sometimes helping a customer is about more than answering a question or giving travel information.

When Customer Helper Jason became concerned about a man at Canterbury Bus Station, he took the time to talk with him. During their conversation, the customer revealed he was planning to take his own life.

Jason stayed with him for around an hour, offering support, encouraging him to seek help and contacting emergency services. The customer ultimately chose not to go through with his plans and was taken into the care of medical professionals.

We are incredibly proud of Jason's compassion, professionalism and determination to help someone at a moment when it mattered most.

Jason's actions reflect the dedication shown by our Customer Helpers every day. Since April, the team has supported more than 14,660 customer interactions at Canterbury Bus Station and achieved a customer satisfaction score of 9.49 out of 10, with customers regularly praising their kindness, patience and willingness to help.

It's a powerful reminder that sometimes simply being there for someone can make all the difference.

14/10/2026

Mark Jordison, from South Tyneside, is fundraising for Age UK and said he hopes he can make a difference

14/10/2026

14/10/2026

We're proud to support the communities we serve in many different ways, and recently that meant welcoming some very special visitors to our Chesterfield depot.

Working in partnership with , our team helped a group of guide dog puppies experience travelling by bus as part of their training. The puppies had the opportunity to explore a bus environment, build confidence and even enjoy a ride on our Peak Sightseer service.

For people living with sight loss, confidence on public transport can be life-changing. That's why it was such a privilege to play a small part in preparing these incredible dogs for the important role they will go on to perform.

A huge thank you to everyone involved, particularly our colleagues at Chesterfield and Guide Dogs UK, for making the day such a success.

John Young, Commercial Director of Stagecoach in Derbyshire, added: “It was wonderful to play a part in developing these very special animals for the incredibly important work they will be doing.

We know that many members of the blind and partially sighted community use our buses to get around, and we want them to know that we are here for them. As our company promise says: ‘we’ve got you’.”

09/10/2026

Future bus driver gets the VIP treatment! 🚍

Last month our Sunderland team welcomed three-year-old bus enthusiast Albie Agnew and his family for a behind-the-scenes tour of our depot after hearing about his incredible love of buses.

From identifying bus numbers to tracking double-deckers online and dreaming of one day driving electric buses himself, Albie's passion has been clear since he was just one year old. Our colleagues were delighted to show him around, give him a closer look at the vehicles he loves, and help bring his dream to life.

Albie’s mum, Casey Meldrum, said: “Albie has loved buses since he was one. All he plays with at home, all he talks about and loves when we’re out and about is looking at the different numbers on the buses and telling us what numbers they are.

We’ve spent many days driving to different estates to catch a double-decker ride, and Albie has said he’s going to be a bus driver when he’s older and let his mam on for free!

He’s hoping to drive the electric ones and double deckers. A massive thank you to everyone at Stagecoach for the visit. We had a great time, Albie was over the moon and it’s all he’s talked about since.”

A huge thanks to everyone involved in making the visit so special. Creating memorable moments in our communities is just one of the many reasons we're proud of what we do and we look forward to welcoming Albie back when he is a little bit older to drive our buses.

07/10/2026

Young Bus Fan, Conner, Gets to See Behind the Scenes at Rawmarsh Depot

Huge congratulations to everyone at Rawmarsh depot who have worked so hard to invite a young bus enthusiast on a ‘behind the scenes’ tour of how a modern bus network is run.

Conner, is a dedicated bus fan, who regularly travels on local services, and the team at our Rawmarsh depot were quick to offer him a tour around the facility.

During his depot visit, Conner was able to explore the fleet up close, take a seat in the cab, and load destination blinds to listen to announcements for services he does not ordinarily travel on. He also saw a training bus, which was fitted with an older-style fold-up ramp, which he found very interesting.

Matthew Wilson, who hosted the visit, said:

"It was a real pleasure to meet Conner and witness first-hand his enthusiasm for travelling on our services. He spoke positively about his experiences with our drivers and had a particular appreciation for our next stop announcement system.

His parents kindly said that the visit had made his year, and we very much look forward to welcoming him on board our services again in the future."

It's always fantastic to share our passion for public transport with the next generation of bus enthusiasts and provide a glimpse into the people and processes that help keep our communities moving.

06/10/2026

We’re incredibly proud to have two Stagecoach colleagues shortlisted for Top National Bus Driver – The Chris Moyes Memorial Award at the UK Bus Awards 2026!

Iain Strachan from Stagecoach South East, affectionately known as Eastbourne’s “Singing Bus Driver”, has built an amazing reputation for the warmth, humour and occasional song he brings to every journey. His 52-page folder of customer compliments, alongside 16 further official commendations, tells you just how much of an impression he makes on his passengers.

Darren Shepherd, a Falcon driver based at Stagecoach South West’s Plymouth depot, has also built up an impressive list of customer compliments during his four years with us. Passengers regularly praise his safe driving, friendliness, humour and willingness to go the extra mile, whether that’s helping someone find the right stop, making his onboard announcements a little more memorable or supporting a passenger when they’re having a difficult day.

Customers have described Darren as “an asset to your company”, praised him for making journeys fun and relaxing, and even encouraged him to “keep making the passengers smile.”

Iain and Darren might have their own individual styles, but they share something very special: a genuine ability to turn an everyday journey into a positive and memorable experience.

They’re also a brilliant reminder that being a bus driver is about so much more than getting people from A to B. Our drivers are often a friendly face, a helping hand and an important part of the communities we serve.

A huge congratulations to you both, we’re incredibly proud to see your dedication to our customers recognised nationally.

Good luck at the UK Bus Awards!

01/10/2026

We asked a bus driver... Why is bus driving the best job in the world?

24/09/2026

We asked a bus driver... Do you have any memorable regulars on your route?

21/09/2026

30 years of connecting our communities

This , we’re celebrating Adrian Jeffery as he reaches an incredible 30 years of service behind the wheel.

Following in the footsteps of his father and grandfather, bus driving has always been a family tradition for Adrian. Over the years, he’s taken on a number of roles, built lasting friendships with colleagues and formed strong relationships with the customers he serves.

After spending time working in the office, Adrian returned to driving in 2023 and says he still loves the job just as much as ever.

“I love driving. I absolutely love driving.”

A huge congratulations to Adrian on 30 years of dedication. Here’s to many more miles! 👏