24/09/2026
π¦π₯ Goods arrived damaged β now what? This should already be answered before you ship.
Before production starts, it's worth agreeing on:
β
Who documents the damage (photos, video) and within what timeframe
β
Whether the factory, the insurer, or the carrier is responsible, depending on the cause
β
What resolution looks like β replacement, credit, or partial refund
Without this agreed in advance, a damaged shipment turns into a dispute with no clear next step.
ChinaSource connects you with real, verified factories who stand behind their product and are clear about how issues get resolved.
π² Want a supplier relationship with a clear plan B? Send your product on WhatsApp β we'll connect you with verified factories in China.